Privacy & Terms

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.


What personal information do we collect from the people that visit our blog, website or app?

We do not collect information from visitors of our site or other details to help you with your experience.


When do we collect information?

We collect information from you only when you fill out a form or enter information on our site.


How do we use your information?

We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests.

  • To send periodic emails regarding ministry opportunities and services.

  • To follow up with them after correspondence (email or phone inquiries)


How do we protect your information?

  • We only provide articles and information. We never ask for credit card numbers.

  • We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all information (including sensitive & financial information) on this website is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All financial transactions are processed through a gateway provider and are not stored or processed on our servers.


Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember your campus selection. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won't affect the user's experience that make your site experience more efficient and may not function properly.


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.


Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/13


We have implemented the following:

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-p

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes

  • On our Privacy Policy Page

Can change your personal information:

  • By emailing us

  • By calling us

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • We will notify the users via in-site notification within 7 business days.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

Send information, respond to inquiries, and/or other requests or questions
To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.

  • Identify the message as an advertisement in some reasonable way.

  • Include the physical address of our business or site headquarters.

  • Monitor third-party email marketing services for compliance, if one is used.

  • Honor opt-out/unsubscribe requests quickly.

  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

SMS Terms and Conditions

1. Acceptance of Terms

By opting into CityBridge Community Church's SMS program ("Service"), you agree to these Terms and Conditions and acknowledge our Privacy Policy on this page.

2. SMS Program Description

2.1 Message Types

By enrolling in our SMS program, you may receive:

  • Church service updates and schedule changes

  • Weather-related facility notifications

  • Emergency communications

  • Ministry meeting reminders

  • Event announcements and reminders

  • Community outreach information

  • Automated responses to your inquiries

2.2 Message Frequency

  • Standard messaging: 2-4 messages per week

  • Maximum frequency: Up to 6 messages per week during high-activity periods

  • Automated responses: As needed when you contact us

  • Messages are sent between 8:00 AM - 8:00 PM local time, except for emergency notifications

3. Costs and Charges

Message and data rates may apply. Consult your wireless service provider regarding your messaging plan and charges. CityBridge Community Church does not charge for this service, but carrier message and data rates may apply.

4. Opt-In and Enrollment

4.1 Ways to Opt-In

  • Text any message to our number

  • Complete paper registration form

  • Sign up through our website

  • Scan QR code at church events

4.2 Confirmation

Upon enrollment, you'll receive a confirmation message: "Welcome to CityBridge Church updates! You'll receive max 4-6 msgs/week about events & news. Reply HELP for support or STOP to unsubscribe. Msg&Data rates may apply."

5. HELP Instructions

Text "HELP" for assistance. You can also contact us at:

  • Phone: 214.313.2000

  • Website: https://citybridgechurch.org

6. Opt-Out Instructions

6.1 How to Opt-Out

You may opt-out of messages at any time by:

  • Replying "STOP" to any message

  • Contacting our support team

  • Submitting an opt-out request on our website

6.2 Confirmation

Upon opting out, you'll receive a confirmation message: "You have been unsubscribed from CityBridge Church SMS updates. No more messages will be sent. Reply HELP for assistance."

7. Privacy Policy

7.1 Information We Collect

7.1.1 Personal Information

  • Mobile phone numbers

  • Name (if provided)

  • Opt-in and opt-out records

  • Message history and interaction timestamps

  • Response data

7.1.2 Automated Information

  • Date and time of messages

  • Delivery status of messages

  • Response rates

  • Messaging preferences

  • Technical data about message delivery

7.2 How We Use Your Information

7.2.1 Primary Uses

We use your information to:

  • Send church-related notifications and updates

  • Provide emergency communications

  • Share event information and reminders

  • Respond to your inquiries

  • Manage your messaging preferences

  • Maintain accurate subscription records

7.2.2 Administrative Uses

  • Analyze messaging effectiveness

  • Improve our communication services

  • Maintain accurate records

  • Comply with legal requirements

  • Generate anonymous statistical data

7.3 Information Sharing and Disclosure

7.3.1 We Do Not Sell Your Information

We do not sell, rent, or lease your personal information to third parties. Mobile opt-in information won't be shared with third parties for marketing purposes.

7.3.2 Limited Disclosure

We may share your information with:

  • Service providers who assist in operating our SMS program

  • Microsoft Teams or ChurchTeams (our messaging platform providers)

  • Legal authorities when required by law

  • Emergency services when necessary

7.4 Data Security

7.4.1 Protection Measures

  • Encryption of stored data

  • Secure servers and databases

  • Limited staff access

  • Regular security audits

  • Password-protected systems

7.4.2 Data Retention

  • Opt-in records: Maintained for duration of subscription plus 4 years

  • Message history: Retained for 2 years

  • Opt-out records: Maintained for 4 years

7.5 Your Rights and Choices

7.5.1 You Have the Right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Opt-out of communications

  • Request deletion of your data

  • Receive a copy of your data

7.5.2 Managing Your Preferences

You can:

  • Text "STOP" to opt-out

  • Text "HELP" for assistance

  • Contact us directly for data requests

  • Update your information via our website

7.6 Children's Privacy

Our SMS service is not directed to children under 13. We do not knowingly collect information from children under 13 years of age.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

CityBridge Community Church
6400 K Avenue
Plano, TX 75074
info@citybridgechurch.org

Last Edited on 2025-08-29